Due to the outbreak of Covid-19 and government restrictions, many of our Qeepl Storage Points have closed. We keep our service as up to date as possible, but please note that we will refund your booking entirely if you cannot use a booking due to changes in your travel plans or a closed Qeepl Storage Point.
Can you tell me the address?
You can find the complete address in the booking confirmation. We don't provide the address beforehand, but you can find the approximate location of every Storage Point on the map. If the address in the booking doesn't suit you, you can cancel a booking and make another one.
Where are my items stored?
We partner with local businesses, including hotels, shops, and bars. We require the partner to offer a storage room or a staff room. All items will be tagged and put away in a safe place.
How to cancel my booking and get a refund?
You can cancel a booking any time before check-in and get a full refund. Just contact us with your booking confirmation number.
How to extend my booking?
If you need an additional time, make another booking at the same Storage Point using your existing Qeepl account.
Can I make a booking at one location and arrive at another one?
Regrettably, no. But you can cancel the booking and make another
Can I pay at the Storage Point?
No, we are a cash-free service, and every booking must be made on our website or mobile app online. The online booking system helps you and other people understand free space availability and drop off luggage in just a few minutes. Moreover, once you have a booking, we provide up to MXN$20,000 of insurance automatically!
What can I store?
We will take care of your suitcases, backpacks, bags, packages, boxes, coats, laptops, mobile phones, and many other items!
Are my items safe?
Definitely! All our Storage Points are 100% accredited and the staff there trained. We have dedicated space to store your luggage prior to your arrival. You will receive a uniquely numbered luggage tag, and each bag is insured for up to MXN$20,000.
How much does it cost?
We have a flat price started from . You pay per 24h/bag, not per locker. Hence any item you store with us must be included in the booking. If you have one suitcase and one bag, select two items and check-in and check-out dates while booking.
What is the nearest luggage storage to me
The best way to search and find the closest luggage storage to you is to use our map. Knowing your location, we will find the nearest storage point to you in a few seconds! Just enable location services on your device or enter an address in the search form.
How to contact you?
If you have any questions, you can contact us using our online chat