The Movistar Arena, formerly known as the WiZink Center, is one of Madrid’s most iconic venues, hosting everything from international concerts and sporting events to cultural and corporate events. It officially adopted the Movistar Arena name in 2025. Situated in the heart of the city, it draws thousands of visitors each month. Whether you’re a die-hard basketball fan or a music lover excited for a world-class tour, this venue has something for everyone. For those coming from out of town or simply traveling light, there’s a Movistar Arena storage point, which allows you to store your bags conveniently before entering the arena.
Inside, visitors are met with a vibrant and dynamic atmosphere. The venue regularly hosts major artists, local and international basketball games, and corporate events. With a current maximum capacity of more than 18,000 spectators depending on the event configuration, the Movistar Arena has become a cornerstone of entertainment in Madrid. Attendees can expect to experience high-energy performances, professionally managed events, and advanced technical facilities that make every show feel immersive. From lighting effects to carefully coordinated crowd movements, the venue ensures each guest feels part of something extraordinary.
Movistar Arena Bag Policy
Types of Bags Allowed
Movistar Arena applies a security-first policy when it comes to bags. Only small backpacks and bags with a maximum capacity of 25 liters are allowed under the venue’s general policy. Security staff inspect bags and backpacks before entry.
There is no general A4-size rule or clear-bag requirement at Movistar Arena. Specific organizers or productions may apply additional restrictions for individual events, so visitors should check the event page before attending.
Types of Bags Not Allowed
Backpacks and bags exceeding the 25-liter limit are not permitted under the venue’s standard policy. Event organizers may also impose stricter limits depending on the production.
Certain other items must also be left outside the venue. Motorcycle helmets and non-folding umbrellas are not permitted inside, but they can be deposited in the exterior storage service. Tablets and iPads are also not allowed and may be left at the exterior storage facility.
Guests are advised to travel light and plan ahead, especially if arriving directly from the airport, train station, work, or sightseeing.
Movistar Arena Lockers
Movistar Arena provides an exterior storage service. It is normally available from 30 minutes before doors open and is located in the Felipe II area, next to the ticket offices. On some occasions, an additional storage point is also opened on Calle Fuente del Berro.
The service currently costs €2 per item, payable by cash or card.
The venue also has cloakrooms inside for some events. However, cloakroom service is not available for sporting events or basketball games, and for other events its availability depends on factors such as the type of event and the weather.
For La Sala events, a cloakroom is normally available outside the summer months for €2 per item. The Movistar Arena storage point on Calle Fuente del Berro may also be used for La Sala events at the same price.
Movistar Arena Transportation
Getting to the Movistar Arena is straightforward and convenient, with several public transport options available.
The Madrid Metro offers convenient access, with Goya Station (Lines 2 and 4) and O’Donnell Station (Line 6) located within walking distance of the arena. Príncipe de Vergara (Lines 2 and 9) is another nearby option.
Multiple city buses also serve the area. Routes including 21, 28, 53, 146, and C1 stop near the venue, along with numerous other EMT services.
For those arriving by car, there is a public 24-hour car park beneath the arena, with access from Calle Goya and Calle Jorge Juan. Other public parking facilities are available nearby. Traffic can become heavy during major events, so public transport is often the easier option.
Movistar Arena Camera Policy
Photography policies at Movistar Arena can depend on the nature of each event. Under the venue’s general rules, small compact cameras are allowed.
DSLR/reflex cameras and professional cameras are not permitted under the general venue policy. Selfie sticks are also prohibited. Individual artists, promoters, or productions may introduce additional restrictions on photography or recording.
It is advisable to review camera regulations on the event’s page or the official venue website beforehand to avoid inconvenience.
Movistar Arena Food Policy
Movistar Arena does not have a complete ban on outside food. Guests may bring packaged food that does not require the use of cutlery. Glass containers are not permitted.
Outside drinks may be brought in only if they are in a plastic container without a cap and with a capacity of no more than 50 cl. Alcoholic drinks from outside are not allowed.
The venue also prohibits the consumption of foods with shells, such as sunflower seeds and peanuts, inside the building.
Inside the Movistar Arena, a variety of food and beverage outlets offer snacks, meals, soft drinks, and other refreshments. Alcohol may be sold at some events, but not at sporting or children’s events, and alcohol cannot be sold or supplied to minors.
Other Movistar Arena Rules & Information
The venue generally enforces a no re-entry policy. Once a visitor leaves the premises, the ticket normally becomes invalid for re-entry. Exceptions may apply to sporting events or events where re-entry is expressly permitted.
Smoking is strictly prohibited inside the Movistar Arena, including electronic cigarettes and vaping devices. For concerts, an outdoor smoking area is normally made available once the concert has started. Guests should ask venue staff or security for its location.
The Movistar Arena enforces security controls at the entrance and may apply additional event-specific rules. Visitors should follow staff instructions and review the event information before arriving.
Tips for Visitors
For the most accurate and current information, it is advisable to consult the official Movistar Arena website. The website provides event-specific guidelines, access instructions, and answers to frequently asked questions.
There is no need to bring a transparent bag. Instead, make sure your backpack or bag is small and does not exceed the venue’s general 25-liter capacity limit, while also checking whether your specific event has stricter requirements.
Large backpacks, luggage, or other non-permitted bags can be left at the venue’s exterior storage service when available or at an external storage service near Movistar Arena. Qeepl storage costs €3.69 per item per day, and luggage is protected by insurance coverage of €1,000. These options allow guests to enjoy their visit without carrying bulky belongings through the crowds.
