First Time at WiZink Center: Rules and Information
The WiZink Center, recently renamed Movistar Arena, is one of Madrid’s most iconic venues, hosting everything from international concerts and sporting events to cultural exhibitions. Situated in the heart of the city, it draws thousands of visitors each month. Whether you’re a die-hard basketball fan or a music lover excited for a world-class tour, this venue has something for everyone. For those coming from out of town or simply traveling light, there’s a Movistar Arena storage point, which allows you to store your bags conveniently before entering the arena.
Inside, visitors are met with a vibrant and dynamic atmosphere. The venue regularly hosts major artists, local and international basketball games, and corporate events. With a seating capacity of over 17,000, the WiZink Center—now known as Movistar Arena—has become a cornerstone of entertainment in Madrid. Attendees can expect to experience high-energy performances, professionally managed events, and state-of-the-art acoustics that make every show feel immersive. From lighting effects to carefully coordinated crowd movements, the venue ensures each guest feels part of something extraordinary.
WiZink Center Bag Policy
Types of Bags Allowed
WiZink Center applies a security-first policy when it comes to bags. Small bags, such as handbags, clutches, and transparent bags, are generally permitted into the venue. These must usually be no larger than A4 size, which is roughly 21 x 29.7 cm. If the bag is small enough to fit under the seat without obstructing walkways, it is typically accepted. Security checks at the entrance include inspection of all bags.
Clear or see-through bags are especially recommended, as they streamline the process at the security checkpoint and increase the chances of smooth entry. While there is no strict enforcement of clear bag-only rules for every event, some concerts or sports matches may implement this requirement depending on the organizer.
Types of Bags Not Allowed
Large backpacks, duffel bags, suitcases, and other bulky items are not allowed inside. These types of bags pose security risks and may block aisles or emergency exits. Visitors arriving with an oversized bag may be denied entry or asked to return it to a vehicle or accommodation. Security staff may offer temporary alternatives, but these are not guaranteed.
Luggage or trolley-type bags are also restricted, even if their dimensions might otherwise comply. These policies are strictly enforced, particularly during high-attendance events. Guests are advised to travel light and plan ahead, especially after traveling or sightseeing.
WiZink Center Lockers
For full left-luggage services, visitors can use the Movistar Arena storage room located on Calle Fuente del Berro. Also priced at €2 per item, it is a secure and reliable solution for those carrying larger bags, arriving from the airport, or coming directly from work with items not permitted inside the venue.
A cloakroom service is available for all La Sala events outside of the summer months, with a fee of €2 per item. This service operates on a first-come, first-served basis and provides a basic option for storing small personal items during those specific events.
WiZink Center Transportation
Getting to the WiZink Center (Movistar Arena) is straightforward and convenient, with several public transport options available.
The Madrid Metro offers the fastest and most direct access, with Goya Station (Lines 2 and 4) and O’Donnell Station (Line 6) located within walking distance of the arena. Both stations are well-connected and frequently serviced, making them ideal for arrivals from most parts of the city.
Multiple city buses also serve the area. Routes such as 28, 21, 53, 146, and C1 stop near the venue, offering an alternative for areas not directly linked by metro. Bus schedules are increased during major events.
For those arriving by car or ride-share, there are public parking lots nearby, though they tend to fill quickly during large events. Ride-share drop-off points are designated around the venue but can become congested at peak times.
WiZink Center Camera Policy
Photography policies at WiZink Center (Movistar Arena) depend on the nature of each event. Personal cameras, including mobile phones and small digital cameras, are generally allowed for casual use. Visitors may take photos or short videos for personal enjoyment as long as they do not interfere with the experience of others.
Professional-grade cameras with detachable lenses or external equipment are not permitted without prior accreditation. Devices such as GoPros, selfie sticks, and tripods are also restricted. Unauthorized use may result in the equipment being confiscated or the person being removed from the event.
It is advisable to review camera regulations on the event’s page or the official venue website beforehand to avoid inconvenience.
WiZink Center Food Policy
A strict no-outside-food policy is enforced at WiZink Center. Food, beverages, and even sealed water bottles are typically not permitted inside. These restrictions are aimed at maintaining hygiene, reducing waste, and ensuring the safety of all guests.
Inside the Movistar Arena, a variety of concession stands offer snacks, meals, and beverages. Options include sandwiches, pizzas, sweets, soft drinks, and alcoholic beverages. Consumption of alcohol is monitored and may be limited depending on the nature of the event.
Special requests for medical or dietary reasons may be submitted in advance but are reviewed on a case-by-case basis. Outside of such exemptions, any items brought from outside will be confiscated during entry checks.
Other WiZink Center Rules & Information
The venue enforces a no re-entry policy. Once a ticket has been scanned and the visitor leaves the premises, re-entry is not allowed. Visitors are encouraged to collect all necessary items from vehicles or nearby storage points beforehand.
Smoking is strictly prohibited inside the WiZink Center, including electronic cigarettes. Designated smoking areas may be set up outside the venue during certain events, but this is subject to change depending on crowd control measures.
The Movistar Arena enforces a code of conduct to maintain a respectful and safe environment. Unruly behavior, excessive intoxication, or failure to comply with staff instructions may result in removal from the venue without a refund.
Tips for Visitors
For the most accurate and current information, it is advisable to consult the official WiZink Center website, which now reflects its new name, Movistar Arena. The website provides event-specific guidelines, access instructions, and answers to frequently asked questions.
Bringing a small transparent bag or clutch can significantly speed up entry procedures. Security checks are faster and less intrusive with such bags, reducing overall wait times and avoiding unexpected refusals at the door.
Large backpacks, luggage, or non-permitted bags should be left at home or at an external storage service near Movistar Arena. These secure services allow guests to enjoy their visit without concern for bag restrictions or the inconvenience of carrying bulky items through crowds.