隐私政策

5 七月 2021

1 GENERAL

Qeepl (“Qeepl,” “we,” “us,” “our”) is fully committed to safeguarding the privacy of Users who access the Qeepl Website and Qeepl Mobile Applications (collectively referred to as “the Platform”) and utilize the services, features, and information provided through the Qeepl Website (referred to as “the Services”). We strictly adhere to privacy laws, regulations, and international privacy standards to ensure the provision of safer and more reliable services.

We kindly ask you to carefully read and understand this Privacy Policy, as it outlines our policies and practices regarding the collection, use, and treatment of your information. By accessing or using the Platform or any of our services, you agree to be bound by the terms of this Privacy Policy.

It’s important to note that your use of the Platform or the Services is always subject to our Platform’s Terms of Use and other relevant policies, all of which incorporate this Privacy Policy. Any terms used in this Privacy Policy have the definitions given to them in the Terms and Conditions.

2 OUR PRIVACY PRINCIPLES

2.1 Protecting. To ensure the protection of your privacy, we adhere to the following principles:

  • a) We collect only the personal information that is necessary for providing the Services under the platform.
  • b) We maintain the highest standards of transparency in our collection and processing of your personal information.
  • c) We use your information only for the purposes specified in this Privacy Policy.
  • d) Unless stated otherwise in this Privacy Policy, we do not share or sell your personal information to third parties.
  • e) We take measures to secure and protect your personal information.

3 INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

3.1 General information. When you use the Platform or access the Services, you may provide us with personal information such as names, email addresses, mobile numbers, or other information related to the Services. This information is collected when you create an account as a Host or Renter, when you contact us, or when you submit your personal information to us for any other reason.

3.2 Manual information input. To access the Platform and the Services as a Host or Renter, we may ask you to provide the following information:

  • a) Your name and surname.
  • b) Email address.
  • c) Mobile phone number.
  • d) Details and photographs of your stored items or stored space.

We may also collect personal information in certain circumstances, such as when you contact us, respond to our requests for information, participate in competitions, promotions or surveys, correspond with us, or report a problem. Additionally, we may record video and phone calls for quality assurance and training purposes.

3.3 Automatic information collection. When you access the Qeepl Platform and Services, we automatically record and store certain information using technologies like cookies, Google Analytics, and Tidio online chat. This information may include your Internet Protocol (IP) addresses, log-in information, browser type and version, browser plug-in types and versions, operating system and platform, advertising identifier, URL clickstream data, products viewed or searched for, download errors, length of visits to certain pages, page interaction, and phone numbers used to contact our customer service.

3.4 Cookies and related technologies. Similar to many other websites, we use cookies and similar technologies to collect information about your usage of the Platform and the Services. These technologies help us understand your preferences and browsing behavior in order to provide better personalized services. Cookies are small text files stored on the browsers or devices you use to access the Platform.

Cookies are necessary and recommended for better and more personalized browsing. They do not affect the operation of your device or its operating system. You can disable cookies through your internet browser’s settings, but please note that disabling cookies may impact our ability to track your preferences, requiring you to manually adjust them each time you visit the Platform. For more information on managing and deleting cookies, please visit http://www.allaboutcookies.org/.

3.5 Purpose of using cookies. Like many other websites, we use cookies to collect information that improves your online experience. Through cookies, we learn how you interact with our site and enhance your future visits by remembering your preferences. Additionally, we may use your website behavior data to serve targeted advertisements on third-party websites, aiming to reintroduce our products and services to you.

3.6 Categories of cookies we use. We may use the following types of cookies on the Platform:

  • a) Strictly necessary cookies: These are essential cookies that enable you to navigate the site and use its features. Without these cookies, certain services you’ve requested cannot be provided.
  • b) Performance cookies: We use performance cookies to track site visits and measure traffic sources for performance improvement. These cookies help optimize the site based on visitor navigation. All collected information is anonymized. Disabling these cookies should not affect the site’s functionality, but we won’t have information about your visit.
  • c) Targeting cookies: These cookies are set by our advertising partners and help present you with relevant advertising. They don’t directly store personal information but are based on uniquely identifying your browser and internet device. Disabling these cookies may result in less targeted advertising.
  • d) Session cookies: These temporary cookies remember you during your visit to the website and expire when you close the web browser.
  • e) Persistent cookies: These cookies remember your preferences within the site and remain on your device even after you close the browser or restart your computer. We use these cookies to analyze user behavior, establish visit patterns, improve site functionality, and deliver targeted advertising.

3.7 Consent and control. By visiting our site, you consent to the use of cookies as outlined in this Cookie Policy. If you do not agree to the use of these cookies, you can disable them through your browser settings or use available automated disabling tools. However, disabling cookies may impact the functionality of certain services.

Most browsers are initially set to accept HTTP cookies. The “help” feature in most browsers’ menu bar provides instructions on managing cookies, including how to stop accepting new cookies, receive notifications of new cookies, and disable existing cookies. For more information on HTTP cookies and disabling them, refer to allaboutcookies.org/manage-cookies.

3.8 Cookies subject to change. The information provided in this Cookie Policy is for general use and subject to change without notice. We reserve the right to modify the cookies we use after your initial visit to our website.

4 USE OF PERSONAL INFORMATION

4.1 Purpose of use. We collect and use the personal information we receive from you or that you provide to us for the following purposes:

  • a) Managing access to and use of specific services available on the Platform.
  • b) Creating a database of registered users and potential users.
  • c) Sending newsletters, requests, and promotional materials.
  • d) Enabling communication between users of the site.
  • e) Managing evaluations provided by users on products, services, and content.
  • f) Providing personalized responses to information requests.
  • g) Complying with legal and regulatory obligations.
  • h) Notifying you about changes to our Service.
  • i) Allowing you to participate in interactive features of our Service when you choose to do so.
  • j) Providing customer support.
  • k) Diagnosing or resolving technology problems related to the Platform.
  • l) Collecting analysis or valuable information to improve our Service.

5 DISCLOSURE OF PERSONAL INFORMATION

5.1 Purpose of disclosure. We may share your personal information with trusted third-party providers for business purposes, including:

  • a) Maintaining or servicing accounts.
  • b) Providing customer service.
  • c) Verifying user information.
  • d) Providing advertising or marketing services.
  • e) Offering analytic services.
  • f) Detecting and protecting against security incidents, fraudulent activity, or illegal behavior, and prosecuting those responsible.
  • g) Debugging to identify and fix errors that affect the intended functionality.

5.2 Categories of recipients. We disclose your personal information to the following categories of service providers and other parties:

  • a) Service providers, such as subscription and payment management providers (e.g., Stripe), security and fraud prevention consultants, analytics providers, customer relationship management and customer support providers, and ad networks.
  • b) Parties who acquire personal information pursuant to governmental, court, or law enforcement requests under applicable laws or regulations.
  • c) Other parties as directed by you.
  • d) Additionally, we may use de-identified or aggregated data for product development, research, analytics, and other purposes. This includes analyzing, improving, or marketing the Services. We may also share such anonymous data with our third-party partners.

6 PERSONAL INFORMATION RELATING TO CHILDREN

6.1 Age restrictions. The Platform and the Services are intended for individuals who are at least eighteen (18) years old. Therefore, we do not knowingly collect personal information from children. If you are under the age of eighteen (18), please refrain from registering for or using the Services or providing us with any personal information.

If we become aware that we have inadvertently collected personal information from a child, we will promptly delete such information from our databases. If you believe that a child may have provided us with personal information, please contact us at support@qeepl.com.

7.1 Links. Our Platform may contain links to websites of our partner networks, advertisers, and affiliates. Please note that these websites have their own privacy practices, and we do not accept any responsibility or liability for their policies. Before submitting any personal data to these websites, we recommend checking their privacy policies.

8 DATA SECURITY AND STORAGE

8.1 Data storage. All information collected through the Platform will be stored and processed within the United States of America. By registering for and using the Platform or the Services, you consent to the transfer of your information to the U.S. or any other country where we have facilities, and to the use and disclosure of your information as described in this Privacy Policy.

We implement commercially reasonable safeguards to help secure the information collected through the Platform. We also take reasonable steps, such as requesting a unique password, to verify your identity before granting access to your account. To ensure the safety of your information, we expect you to keep your password and account information confidential.

9 RETENTION OF INFORMATION

9.1 Retention. We retain the information collected for a reasonable period, which varies based on the nature of the information and its potential future use. Unless we receive a deletion request, we keep your information as long as your user account is active or as reasonably necessary for operational purposes.

After terminating or deactivating your account, we may retain the information for a commercially reasonable period for backup, archival, and/or audit purposes. Similarly, when your personal information is no longer needed for the purpose it was obtained, we take reasonable steps to delete or destroy it.

10 YOUR CALIFORNIA PRIVACY RIGHTS

10.1 California privacy. If you are a California resident, you have specific rights regarding your personal information under California law. These rights include the right to request disclosure of certain information about the collection and use of your personal information over the past 12 months and the right to request deletion of personal information we have collected from you, subject to certain exceptions. To exercise these rights, you can contact us at support@qeepl.com. Please note that we are only required to respond to two such requests per consumer each year.

11 YOUR EUROPEAN UNION PRIVACY RIGHTS

11.1 General Data Protection Regulation. Residents of the European Union have additional rights with respect to their personal information under the General Data Protection Regulation (GDPR). These rights include:

  • a) The right to access.
  • b) The right to rectification.
  • c) The right to erasure.
  • d) The right to restrict processing.
  • e) The right to object to processing.
  • f) The right to data portability.
  • g) The right to withdraw consent.

If you have any questions or concerns about exercising your rights, please contact us at support@qeepl.com, and we will assist you.

12 CHANGES TO THE PRIVACY POLICY

12.1 Updates. We may update this privacy policy periodically. Your continued use of the Platform after we make any changes is considered acceptance of those changes. Therefore, we recommend checking the Privacy Policy periodically for updates.

If you have any questions, comments, or inquiries about this Privacy Policy, our privacy practices, or your Personal Data, please contact us at support@qeepl.com.