Política de Privacidad

5 Jul 2021

1. GENERAL

Qeepl, Inc. (“Qeepl”, “we”, “us”, “our”) is committed to protecting the privacy of Users of the Qeepl Website and Qeepl Mobile Applications (collectively, “the Site”) and the services, features, and information available through the Qeepl Website (“the Services”). We strictly abide by privacy laws, regulations and best international privacy standards to provide you with safer and more reliable services

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By using or accessing the Site or any of our services, you agree to be bound by this Privacy Policy.

Remember that your use of the Site or the Services is at all times subject to our Site’s Terms of Use and other relevant policies which incorporate this Privacy Policy. Any terms used in this Privacy Policy shall have the definitions given to them in the Terms of Use.

2. OUR PRIVACY PRINCIPLES

In protecting your privacy, we shall be guided by the following principles:

a) We only collect personal information that is necessary in relation to our provision of the Services under the platform;

b) We strive to maintain the highest standards of transparency regarding our collection and processing of your personal information;

c) We only use information for the purposes specified in this Privacy policy;

d) Except as otherwise provided in this Privacy Policy, we do not share or sell your personal information to third parties; and

e) We strive to secure personal information about you.

3. INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

When you use the Site or access the Services, you are likely to provide us with your personal information, including, names, email addresses, mobile numbers, or other information related to the Services. This information may be collected when you create an account either as a Partner or Customer when you contact us or when you submit your personal information to us for any other reason.

In addition, information may be collected automatically when you use the Site and our partner ecommerce sites. The sources for such information include, without limitation, cookies, service analytics and pixel tags.

a. Information you give us

We may ask you to provide the following information to enable you access the Site, the Services, either as a Partner or Customer

a) your name and surname;

b) email address;

c) mobile phone number; and

d) Details of your luggage and a photograph of your luggage.

If you are a Partner, you may be required to provide additional personal information at the sign up stage including the following:

a) your name and surname;

b) A photograph;

c) A valid postal address;

d) Your hours of operation

We may also collect personal information provided to us in certain circumstances including when you contact us, when you respond to our request for information, electronically or otherwise, when you enter into any of our competitions, promotions or surveys, when you correspond with us by phone, e-mail or otherwise, and when you report a problem. In addition, we may record video and phone calls for quality assurance and training purposes.

b. Information we collect automatically

When you access the Qeepl Site and Services, we automatically record and store certain information by using cookies and other types of technology such as Google Analytics and Tidio online chat. Examples of information that we might collect are your Internet Protocol addresses, log-in information, browser type and version, browser plug-in types and versions, operating system and platform, advertising identifier, information about your visit including the URL clickstream to, through and from our Site or Apps, products you viewed or searched for, download errors, length of visits to certain pages, page interaction and any phone number used to call our customer service number.

We also collect aggregated information regarding your activity on our Platform (such as the number of suitcases kept, your message response, etc.) and may publish such information on your public profile on our Platform.

Like many other sites, we use cookies and other similar technologies to collect information about your usage of the Site and the Services, including your preferences and your browsing behavior so that we can offer better personalized services to you. Cookies are small text files that are stored on the browsers or devices you use to access the Site. Cookies are necessary and recommended in order to allow a better and more personalized browsing. The existence of cookies does not affect the operation of your device and its operating system.

You may disable cookies through your internet browser’s settings. Doing so will, however, affect our ability to track your preferences and as such, you may have to manually adjust your preferences every time you visit the Site. To find out more information about Cookies, including information about how to manage and delete Cookies, please visit http://www.allaboutcookies.org/.

d. Why does Qeepl use cookies?

Like many other sites, we use cookies to collect information that helps us improve your online experience.

Through cookies, we learn how you interact with site and how to improve your experience when visiting the site by remembering your preferences so that you do not have to repeatedly make these choices when you visit the site. We may also employ the learnings of your behavior on our website(s) to serve you with targeted advertisements on third-party website(s) in an effort to “re-market” our products and services to you.

e. Categories of cookies we use

We may use the following types of cookies we may use on the Site:

a) Strictly necessary cookies

These cookies are essential in order to enable you navigate the site and use its features. Without these cookies, services you have asked for (such as navigating between pages) cannot be provided.

b) Performance cookies

We use performance cookies to track visits to our site and help us measure traffic sources to improve performance. These cookies are also used to optimise the site based on how many visitors navigate through the site. All information collected is anonymised. If you disable these cookies the site should function correctly, we simply won’t know that you visited the site.

c) Targeting cookies

These are cookies set through our advertising partners and are used to help present you with relevant advertising. These cookies do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

d) Session cookies

Session cookies are temporary cookies that are used to remember you during the course of your visit to the website, and they expire when you close the web browser.

e) Persistent cookies

Persistent cookies are used to remember your preferences within the site e and remain on your desktop or mobile device even after you close your browser or restart your computer. We use these cookies to analyse user behavior to establish visit patterns so that we can improve our sire functionality for you and others who visit our site. These cookies also allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising.

By visiting our site, you consent to the use of cookies in accordance with this Cookie Policy. You will have seen a pop up to this effect on your first visit to this website; although it will not usually appear on subsequent visits, you may withdraw your consent at any time by following the instructions below.

If you do not agree to the use of these cookies, please disable them by following the instructions for your browser set out here or use the automated disabling tool where available. However, some of the services will not function so well if cookies are disabled.

Most browsers are initially set up to accept HTTP cookies. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing cookies. For more information about HTTP cookies and how to disable them, you can consult the information at allaboutcookies.org/manage-cookies.

g. Cookies Subject to Change

The content of this Cookie Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that after your initial visit to this website we may change the cookies we use.

4. USE OF PERSONAL INFORMATION

We use the personal information we collect about you or that you provide to us for one or more of the following purposes:

a) Managing access and use of certain services available on the Site;

b) Drawing up a file of registered users and prospect users;

c) Sending newsletters, requests and promotional material;

d) Offering you the possibility of contacting other users on the site;

e) Managing evaluations provided by people on products, services and content;

f) Providing personalised answers to any request for information;

g) Complying with our legal and regulatory obligations;

h) To notify you about changes to our Service;

i) To allow you to participate in interactive features of our Service when you choose to do so;

j) To provide customer support;

k) To diagnose or fix technology problems in relation to the Site; and

l) To gather analysis or valuable information so that we can improve our Service.

5. DISCLOSURE OF PERSONAL INFORMATION

We may share your information with our trusted third party providers for business purposes, which include:

a) maintaining or servicing accounts;

b) providing customer service;

c) verifying User information;

d) providing advertising or marketing services

e) providing analytic services;

f) detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity; and debugging to identify and repair errors that impair existing intended functionality.

We may share information about you with the payment systems we use including Stripe.

We disclose your personal information to the following categories of service providers and other parties:

a) Service providers, including subscription management providers; security and fraud prevention consultants; analytics providers; customer relationship management and customer support providers; and Ad networks.

b) Parties who acquire personal information pursuant to any governmental, court and law enforcement requests under any law or regulation.

c) Other parties at your direction.

In addition, we may use data which has been de-identified and/or aggregated for product development, research, analytics and other purposes, including for the purpose of analyzing, improving, or marketing the Services. We may also share such anonymous data with our third-party partners.

6. PERSONAL INFORMATION RELATING TO CHILDREN

Both the Site and the Services are not intended for persons who have not attained the age of eighteen (18) years. Accordingly, we do not knowingly collect personal information from children. If you have not attained the age of eighteen (18) years, please do not attempt to register for or otherwise use the Services or send us any personal information.

In case we learn that we have collected personal information relating to a child, we shall immediately delete such information from our databases. If you believe that a child may have provided us personal information, please contact us at support@qeepl.com.

Our Site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy practices and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

8. DATA SECURITY AND STORAGE

All information collected through the Site will be stored and processed within the United States of America. By registering for and using the Site or the Services, you consent to the transfer of information to the U.S. or to any other country in which we maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

We use commercially reasonable safeguards to help keep the information collected through the App secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. To help us keep your information safe, we expect you to maintain the secrecy of your unique password and account information.

9. RETENTION OF INFORMATION

We shall retain information collected for a reasonable time frame, which will vary depending on the nature of the information and whether the information may be needed for future legitimate use. Unless we receive a deletion request, we will retain your information for as long as your User account is active or as is reasonably useful for operational purposes.

Following termination or deactivation of your account, we may retain information for a commercially reasonable time for backup, archival, and/or audit purposes. Similarly, when your personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to delete or destroy it.

10. YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, California law provides you with specific rights regarding your personal information, including the right to request that we disclose certain information to you about the collection and use of your personal information over the past 12 months and the right to request that we delete any of your personal information that we have collected from you, subject to certain exceptions. To make such a request, contact us at support@qeepl.com. Please note that we are only required to respond to two such requests per consumer each year.

11. YOUR EUROPEAN UNION PRIVACY RIGHTS

Residents in the European Union are entitled to certain additional rights with respect to personal information that we hold about them. These rights include:

a) the right to access;

b) the right to rectification;

c) the right to erasure;

d) the right to restrict processing;

e) the right to object to processing;

f) the right to data portability; and

g) the right to withdraw consent.

If you have any questions or concerns regarding how to exercise any of your rights, please send us a detailed message to support@qeepl.com then we will serve you.

12. CHANGES TO THE PRIVACY POLICY

We may update this privacy policy from time to time. Your continued use of the Site after we make any changes is deemed to be acceptance of those changes. Therefore, please check the Privacy Policy periodically for updates.

If you have any questions or comments regarding this Privacy Policy, our privacy practices, or any other questions regarding your Personal Data, please contact us at support@qeepl.com.