Complete Guide to Сlic Air Baggage Policy and Other Rules

Thinking about exploring Colombia? Clic Air can be your gateway to some of the country’s most amazing, less-traveled spots. You might know them as EasyFly, but they’ve rebranded as Clic Air to better show their mission: connecting Colombia’s diverse regions and making travel easy for everyone. From the coffee country in the Eje Cafetero to the sunny Caribbean coast and big cities like Bogotá and Medellín, Clic Air flies routes that bigger airlines often miss. This makes them a really important airline for tourism and business within Colombia.

What makes Clic Air stand out is how they focus on connecting different regions. They use a modern fleet of ATR 42 and 72 turboprop planes. These are perfect for landing at smaller airports with shorter runways. This means they can connect cities that didn’t have direct flights before. It saves travelers a lot of time, sometimes days of traveling by land. Flying Clic Air is also a low-cost option, which is great for travelers on a budget or those wanting a more authentic Colombian experience. It’s not just about getting from point A to point B; it’s about opening up your Colombian adventure.

This guide is here to help you with everything you need to know for your Clic Air trip. We’ll cover their policies so you can arrive at the airport prepared and relaxed. We’ll go over the rules for checked and carry-on baggage, the costs for extra bags, and what you can and can’t bring. We’ll also talk about the experience on board, including food and drinks, their policy for pets, and important details like cancellation rules and wheelchair assistance. By the end, you’ll be a Clic Air pro, ready to fly with confidence.

Clic Air Checked Baggage Policy

Knowing the airline’s baggage rules is key to a hassle-free trip. It’s important to check Clic Air baggage dimensions and weight limits before you pack. Clic Air generally works on a ““piece concept,”” meaning your allowance depends on the fare you bought. Unlike big international airlines with different cabin classes, Clic Air has one main cabin type, but they offer four different fare options: PROMO, ECO, FLEXI, and SUPER FLEXI. Your checked baggage allowance is directly linked to which fare you choose.

Piece Concept

Clic Air’s baggage policy is simple: the more flexible and costly your ticket, the more free checked baggage you get. If you book the cheapest fares, you’ll need to buy checked baggage separately. Travelers on flexible fares get an allowance included. It’s a way to give passengers control over their travel costs. If you know you’ll be traveling with a suitcase, it’s usually cheaper to book a FLEXI or SUPER FLEXI fare from the start than to add a bag later to a PROMO or ECO ticket.

To be super clear, here’s a breakdown of the checked baggage allowance for each Clic Air fare.

Note on Baggage Size: The 158 cm (or 62 inches) measurement is for length, width, and height added together (L + W + H). Double-check your bag’s measurements before you leave.

Clic Air Prohibited Items in Checked Baggage

For everyone’s safety, Clic Air strictly forbids certain items in checked baggage. These items can be dangerous due to changes in pressure and temperature in the cargo hold. Packing any of the following could lead to confiscation, fines, or you being denied boarding.

Here’s a look at items you should never pack in your checked bags:

• Explosives and Flammable Substances: This is a big group including fireworks, flares, lighter fluid, gasoline, spray paint, and any type of fuel. These can easily catch fire.
• Gases: Compressed gas cylinders for camping, medical use, or personal defense (like pepper spray) are not allowed. Pressure changes could make them leak or explode.
• Lithium Batteries: Spare or uninstalled lithium batteries must go in your carry-on bag. This includes power banks and batteries for laptops and cameras. If a device with a lithium battery is in your checked bag, it must be completely turned off and protected.
• E-Cigarettes and Vaping Devices: These can be a fire hazard and must only be in your carry-on bag. They are not allowed in checked luggage at all.
• Poisons and Toxic Substances: This includes things like pesticides or infectious materials.
• Corrosives: Items like acids, mercury, and some batteries can damage the aircraft.
• Valuable and Fragile Items: While not a safety ban, it’s really not smart to pack cash, jewelry, important documents, laptops, or medications in checked bags. The airline’s responsibility for lost or damaged luggage is limited. I learned this the hard way once with a favorite book.
• Perishable Food Items: To prevent spoilage and strong smells, it’s best not to pack perishable foods in your checked bags, especially on longer trips.

Clic Air Extra Baggage Fee

If your baggage needs go beyond the standard allowance, or if you’re on a PROMO or ECO fare without a checked bag, you’ll need to buy extra. The trick to saving money is buying it in advance. Clic Air offers a good discount if you buy extra baggage online or through their call center, compared to buying it at the airport. Planning ahead can save you almost half the cost.

Travelers often wonder, how much does Clic Air charge for extra baggage? The fees depend on when and where you buy it, the bag’s weight, and your route. Prices are in Colombian Pesos (COP).

Here are the approximate costs for extra baggage with Clic Air. Remember to check the official Clic Air website for the most current prices.

• First Checked Bag (for PROMO and ECO fares):

  • Online/Call Center: Around COP 65,000 (about $16 USD). This is for one bag up to 15 kg (33 lbs).
  • Airport Purchase: Around COP 120,000 (about $30 USD). The price nearly doubles if you wait.

• Second Checked Bag (for all fares):

  • Online/Call Center: Usually about COP 75,000 (around $19 USD) for a second bag (up to 15 kg).
  • Airport Purchase: At the airport, it’s approximately COP 130,000 (about $33 USD).

• Overweight Baggage Fee:

  • If your bag is heavier than 15 kg but less than the 23 kg (50 lbs) maximum, you’ll pay an overweight fee. This fee is usually per kilogram over. Expect to pay about COP 6,000 per extra kilogram (approx. $1.50 USD/kg) at the airport. You can’t buy this online; it’s only paid at check-in.

• Maximum Weight: It’s important to know that no single bag heavier than 23 kg (50 lbs) will be accepted, no matter the fee. This is for the safety of baggage handlers. Always weigh your bags at home.

Clic Air Carry-On Baggage Policy

Your carry-on allowance with Clic Air is the same for all fares, which makes packing simpler. Every passenger, no matter their ticket type, gets one carry-on bag. However, the size and weight limits are stricter than on some larger airlines, mainly because the ATR planes Clic Air uses have smaller overhead bins. Stick to these rules, or your bag might have to be checked in the hold, often with a fee.

The table below shows your carry-on allowance. Measure and weigh your bag before you go to make sure it fits:

This allowance is for one item, like a small backpack or a compact roller bag. The dimensions are smaller than what you’re used to on bigger planes, so a standard international cabin-sized suitcase will likely be too big. Soft bags are often better because you can squash them to fit the sizer at the gate.

Clic Air Carry-On Baggage Additions

Besides your main carry-on bag, Clic Air lets you bring a few extra personal items on board for free. These don’t count towards your 5 kg limit and are for things you need during the flight or right when you land.

You can bring one of the following items:

• A small personal item, like a small purse, laptop bag, or a waist pack that fits under the seat.
• A coat, jacket, or blanket.
• An umbrella or walking stick.
• A small camera and/or binoculars.
• Reading material for the flight (like one book or a few magazines).
• Food for the flight, packed in a disposable container. My kids always bring snacks.
• A duty-free bag with airport purchases.
• Approved mobility aids, like crutches.

Clic Air Carry-On Baggage Restrictions

For safety, there are strict rules about what you can pack in your carry-on luggage. These are standard international aviation rules. The rule about Clic Air liquid allowance is the well-known 100ml rule.

• Liquids, Gels, and Aerosols: All liquids must be in containers of 100 milliliters (3.4 ounces) or less. All these containers must fit into one transparent, resealable plastic bag no larger than one liter. Each passenger gets only one bag. This includes drinks, creams, perfumes, sprays, gels, and toothpaste.
• Exceptions to the Liquid Rule: Baby food, milk, formula, and essential medications are exceptions. You might need to show a prescription or verify the contents.
• Sharp Objects: Items that could be used as weapons are forbidden. This includes knives, box cutters, scissors longer than 6 cm, and razor blades not in a cartridge.
• Sporting Goods: Most sporting equipment is not allowed in the cabin. Think baseball bats, golf clubs, and hockey sticks. These must go in checked baggage.
• Self-Defense Items: Pepper spray, mace, and tasers are not allowed in the cabin or checked baggage.
• Tools: Tools like screwdrivers, wrenches, and pliers are prohibited in the cabin and must be checked.

Clic Air Food Policy

When flying with a regional, low-cost airline like Clic Air, it’s good to have realistic expectations. Flights are usually short, about 30 to 90 minutes. The airline focuses on getting you there affordably, not on a full dining experience. So, there isn’t a big Clic Air food menu to order from like on larger airlines. The service on board is simple, offering basic refreshment for the short trip.

On all Clic Air flights, you get a complimentary beverage. Soon after reaching cruising altitude, the crew offers water. That’s it for the free service. No other drinks like soda, juice, coffee, or tea are offered, and no snacks like pretzels or cookies are given out. It’s a bit different from what some might expect, but it keeps costs down.

Since there’s no buy-on-board service, it’s smart to plan ahead. You are allowed to bring your own food and non-alcoholic drinks on board. This is a great idea if you have kids, dietary needs, or just want a snack. You can pack sandwiches, fruit, granola bars, or anything easy to eat and not too smelly. Remember, any drinks you bring through security must follow the 100ml liquid rule, so it’s best to buy drinks after you get through security. There are no special meal options you can pre-order, like vegetarian or gluten-free meals.

Clic Air Pet Policy

Clic Air knows pets are family, and they allow small dogs and cats to fly in the cabin with their owners. They don’t transport animals in the cargo hold. This means pets must be small enough to fit comfortably under the seat in front of you. The process needs careful planning and strict adherence to rules for the safety and comfort of your pet and other passengers.

The cost to bring your pet in the cabin is about COP 70,000 (around $18 USD) per flight segment. You pay this at the airport on the day of travel; it can’t be booked online. It’s crucial to contact the airline’s call center at least 48 hours before your flight to register your pet. Space for pets on each flight is limited, so booking this service early is essential.

Here are the main requirements for traveling with your pet on Clic Air:

• Eligible Animals: Only dogs and cats are accepted.
• Age and Health: Your pet must be at least 4 months old. They need to be clean, healthy, odorless, and not pregnant.
• Weight and Size Limit: Your pet and its carrier together must not weigh more than 8 kg (17.6 lbs). The carrier must be soft-sided, flexible (guacal), well-ventilated, and leak-proof. Its dimensions must not exceed 33 cm x 22 cm x 20 cm (13 x 8.6 x 7.8 inches). The carrier must fit entirely under the seat in front of you. My nephew’s hamster carrier was just a bit too big, so we had to check the measurements multiple times.
• Required Documents: You must show these at check-in:
  • Up-to-date vaccination certificate from a licensed vet, including rabies.
  • A health certificate from a vet, issued no more than 10 days before the flight, confirming the animal is healthy.
• Onboard Rules:
  • Your pet must stay in its carrier for the entire flight, from boarding to deplaning.
  • The carrier must stay under the seat in front of you.
  • You won’t be seated in an emergency exit row or the first row.
• Emotional Support and Service Animals: Clic Air has specific rules for certified service animals. These animals might travel outside a carrier if you have the correct medical and training documents. Contact the airline well in advance for these arrangements.

Other Clic Air Services & Policies

Beyond baggage and in-flight services, understanding the airline’s administrative policies can save you trouble. Here are some other key Clic Air policies you should know.

Clic Air Cancellation Policy

Clic Air’s cancellation and change policy is directly linked to the fare type you bought. The more you pay, the more flexibility you get.

• PROMO and ECO Fares: These are the most restrictive tickets. Usually, they are non-refundable. Changes might be possible but come with a significant fee plus any difference in fare. Often, the penalty is close to the ticket’s original price, making changes difficult. If you cancel, you lose the entire ticket value.
• FLEXI Fares: These tickets offer more flexibility. You can typically change your flight date or time by paying a smaller change fee (than for ECO fares) plus the fare difference. If you cancel, you might get a voucher for the ticket’s value, minus a cancellation penalty, usable for future Clic Air travel.
• SUPER FLEXI Fares: This is the most flexible and most expensive option. You can change your flight with no change fee, though you’ll pay any fare difference. If you cancel, the penalty is the lowest, and you can often get a refund or a travel voucher for most of the ticket’s value.

Important: You must request any changes or cancellations before the flight’s scheduled departure. If you’re a no-show, you forfeit the entire ticket value, no matter the fare.

Clic Air Wheelchair Assistance

Clic Air is committed to helping passengers with limited mobility have a safe and comfortable journey. They offer free wheelchair assistance to help you get around the airport, from check-in to the gate, and from the plane to the arrivals hall.

To get this service, you must request wheelchair assistance at least 48 hours before your flight. You can do this by calling the Clic Air call center or managing your booking online. When you request it, you’ll need to say how much help you need:

• Help to the boarding gate; can climb stairs and get to your seat alone.
• Help to the aircraft door; cannot climb stairs but can get to your seat alone.
• Help all the way to your seat; immobile.

This service is free. If you use your own wheelchair (manual or battery-powered), tell the airline when you book. There are special procedures for battery-powered wheelchairs for safety. Your personal wheelchair will be checked into the cargo hold at no cost.

Tips for Passengers

To make sure your travel plans go smoothly, it’s always best to get information directly from the source. Airline policies, especially about fees and baggage, can change. So, we really recommend that all travelers visit the official Clic Air website before their flight. You’ll find the most current and detailed information there, which helps avoid surprises at the airport.

Once you land in a new Colombian city, the last thing you want is to be weighed down by luggage. This is where luggage storage services like Qeepl can be a lifesaver. With locations in hotels, shops, and cafes, Qeepl offers a convenient way to store your bags for a few hours or days. This lets you explore the city, enjoy a meal, or attend a meeting without dragging your luggage. It’s about making the most of your trip.

Finally, here are a few extra tips for flying with a regional airline like Clic Air. First, since they fly to smaller airports, arrange your ground transportation ahead of time, as options might be fewer than at big international airports. Second, check in online whenever possible to save time. And third, enjoy the experience! Flying on a turboprop plane is unique; the lower flight altitudes often give you amazing views of Colombia’s beautiful scenery. So, relax and enjoy the ride.