Terms & Conditions

5 Jul 2021

These Terms and Conditions (“Terms” or “Agreement”) govern the use of Qeepl’s online platform provided by Qeepl (“Qeepl,” “we,” “us,” “our”). The platform allows Renters (“you”) to find and book available Storage Space from Hosts.

When you register with Qeepl, you acknowledge and agree to be legally bound by these Terms.

1 DEFINITIONS

1.1 Definitions. In these Terms and Conditions, the following definitions apply:

  • a) Agreement. Refers to these Terms and any future changes made to them.
  • b) Renter or You. Refers to the individual or organization receiving storage services from the Host.
  • c) Host.Refers to the individual or organization providing storage services to Renter.
  • d) Renter’s Fees. Refers to the payment required for storage services.
  • e) Goods, Items, Property, Things, or Belongings. Refers to the personal belongings of the Renter that are stored with the Host.
  • f) Storage Services. Refers to the services provided by the Host for storing the Renter’s belongings.
  • g) Storage Space. Refers to the designated area that the Renter leases from the Host for storing their belongings.
  • h) Writing or Written. Includes communication through email and SMS.
  • i) Platform. Refers to the website available at qeepl.com and the Qeepl mobile applications.

1.2 Currency. Unless otherwise stated in these terms, all references to currency, monetary values, and dollars mean United States (U.S.) dollars.

1.3 Annexures. Any attachments or additional documents provided with these Terms are considered part of the Agreement.

1.4 Parties. When referring to any Party, it includes their successors or assigns, if applicable.

1.5 Headings. The headings used in these Terms are included for convenience and do not affect the interpretation of the Terms.

1.6 Singular and Plural. Words in the singular form also include the plural form, and vice versa.

2 SERVICES AND QEEPL’S ROLE

2.1 Services. Qeepl provides an online platform that serves the following purposes:

  • a) It allows Renters to search for and book available Storage Spaces offered by Hosts.
  • b) It enables Hosts to list their available Storage Spaces and accept bookings from Renters.

The specific duties and obligations of Hosts are outlined in the Host Terms and Conditions, which can be found at qeepl.com/en/terms. It is important to note that Qeepl acts as an intermediary between the Renter and the Host and does not assume responsibility for the provision of Storage Services to the Renter.

2.2 Control over storage. While Qeepl strives to connect Renters with suitable Hosts, it is important to understand that Qeepl does not directly control the Hosts. The Hosts are responsible for any damage, loss, or theft of items stored with them unless the damage is caused by factors beyond their control. Similarly, each Renter is responsible for any injury or damage caused to the Host, their property, or any third parties as a result of the items stored or due to their own negligence.

2.3 Renter Accounts. Renters can book Storage Spaces through the platform at any time. To do so, you must create an account by providing the necessary information. By creating an account, you agree to provide accurate, current, and complete information. Failure to maintain accurate and complete information may result in the suspension or termination of your account. It is your responsibility to protect your account and not disclose your password to third parties. If you become aware of any unauthorized account activity, please notify Qeepl immediately by emailing support@qeepl.com.

2.4 Eligibility. To use the Qeepl platform as a Renter, you must meet certain eligibility requirements. By using the platform, you represent and warrant that you. a) Are of legal age and have the capacity to enter into binding contracts, and b) Will provide accurate and truthful information during the registration and booking process.

2.5 Bookings. To make a booking, you may need to provide information such as the drop-off and pick-up dates, the number of items, and any additional details related to the booking. All Renter details will be shared with the Host for the purpose of providing the services. Once you select storage space, you will submit a booking request to the Host. The Host has the option to accept or decline the request. If the Host accepts the request, a legally binding agreement is established between you and the Host.

2.6 Renter support. If you need assistance or support, you can contact us by sending correspondence to the provided address or reaching out through our Support Chat. Please note that Qeepl is solely responsible for handling all Renter support-related matters concerning the Services. Any issues or inquiries should be directed to Qeepl, not the Host.

2.7 Non-circumvention. Renters are required to make all bookings through the platform. Hosts are not allowed to accept cash or card payments in person, and Renters must not attempt to pay for storage services outside of the Qeepl platform. Engaging in such activities would be considered a breach of these Terms and Conditions.

2.8 Photos. Qeepl retains photographs of the Renter’s property for a period of three (3) years from the time the photo is taken. These photos may be used by Hosts to manage their storage spaces and by Qeepl for marketing purposes.

3 RENTAL FEES

3.1 Rental Fees. The rental fees that Renters need to pay for each booking will be clearly displayed in the pricing section of the platform. These fees are calculated based on factors such as the number of items or space size and the duration of storage. It’s important to note that Renters will not be charged any additional fees for Qeepl’s services.

3.2 Billing. When making a booking, Renters will be prompted to provide billing information, including their name, contact details, and payment information. This information will be securely processed by a third-party payment provider. Once the payment is confirmed, Renters will receive a booking confirmation containing details such as the exact location of the Host, the booking number, and other relevant information. Qeepl uses Stripe as its payment processor. For more information about Stripe and its services, please refer to their website.

3.3 Basis of Charging. The rates and fees provided on the platform are estimates and may vary depending on factors such as the number of items, the size of the storage space, the location, the duration of storage, and other relevant considerations. The actual charges will be based on these factors and will be clearly communicated to Renters during the booking process.

3.5 Tax. Any fees mentioned in these Terms include any applicable taxes that may be charged in connection with those fees. Renters can rest assured that the fees they see on the platform already account for any relevant taxes.

4 CANCELLATIONS AND REFUNDS

4.1 Cancellation by Renter. You have the option to cancel the booking and receive a full refund within 24 hours of its creation. To cancel a booking, you can contact us through support@qeepl.com or the online chat option. Once the cancellation is confirmed, we will process a refund.

4.2 Inability to Fulfill Booking by Host. If a Host is unable to fulfill a booking, we will promptly notify the Renter and offer a full refund. Alternatively, if the Renter prefers, we can assist in arranging storage with an alternative Host. If the storage location is closed at the date and time specified in the booking, the Renter should contact us, and we will issue a full refund.

4.3 Modifying Booking Dates. You can change your booking up to the time it starts. You have two options: a) cancel the existing booking and make a fresh booking with the desired dates or b) edit the existing booking by pressing the edit button.

4.4 Exceptional Circumstances. Qeepl understands that unforeseen circumstances can occur, necessitating a cancellation beyond the Renter’s control. In such cases, Qeepl will assess the situation and may waive or reduce the cancellation fee at its discretion. It is important to promptly communicate any exceptional circumstances to Qeepl’s support team for appropriate assistance.

5 PROHIBITED AND VALUABLE ITEMS

5.1 Prohibited Items. The Renter is prohibited from storing or making bookings to store the following items:

  • a) Explosives, fuel, hazardous or flammable goods, fireworks.
  • b) Toxic, polluted, or contaminated goods.
  • c) Weapons, ammunition, or illegal drugs.
  • d) Stolen, illegal, or unlawful goods.
  • e) Plants, animals, perishable goods, or spoiled food.
  • f) Radioactive materials or items that emit odours.
  • g) Any items whose possession or transportation is illegal under applicable laws, including the laws of the storage location(s).

5.2 Valuable Items. The Renter may store the following items at their own risk, with no liability on the part of Qeepl and the Host:

  • a) Electronics (e.g., phones, laptops, tablets, etc.).
  • b) Cash, jewelry, credit cards.
  • c) Personal Documents (e.g., ID, passport, driver’s license).
  • d) Fragile items (e.g., vases, delicate glass items, art paintings, photos, liquids, etc.).

Please note that while reasonable precautions will be taken, the Renter assumes full responsibility for the storage of valuable items, and Qeepl and the Host will not be liable for any loss, damage, or theft of such items.

6 STORAGE AGREEMENT WITH HOST

6.1 Security Arrangements. The Renter must adhere to the security procedures outlined in the PROCEDURE FOR ACCEPTANCE AND STORAGE OF RENTER’S PROPERTY as outlined in Clause 5 of Host’s Terms and Conditions. This includes providing proof of Booking and identity, inspecting the stored items, and photographing them to document their condition.

6.2 Storage Duration. The Renter agrees to store their items for the duration specified in the booking or to extend or create additional bookings as needed.

6.3 Authorized Collection. Unless otherwise agreed, only the Renter who deposited an item is authorized to collect it.

6.4 Renter’s Responsibility. The Renter is solely responsible for complying with the requirements outlined in clause 5 of these Terms. This includes taking responsibility for any damage caused to the Hosts’ property or the well-being of third parties.

6.5 Storage Purpose. The Renter agrees to use the storage space solely for temporary storage purposes.

6.6 Additional Booking. If the Renter is unable to retrieve their property from the storage point by the end of the specified calendar day in the booking confirmation, the Renter must make an additional booking.

6.7 Unclaimed Items. In the event that any item(s) remains uncollected, Qeepl and the Host reserve the right to dispose of or sell the items without any liabilities to Qeepl or the Host. This action may occur under the following circumstances:

  • a) The Renter fails to collect their property from the storage point within 14 calendar days after the specified end date of the booking, and the Renter does not notify Qeepl about the renewal of the booking.
  • b) Qeepl is unable to process payment for renewing the booking, and the Renter does not provide a new payment method within 72 hours of receiving the relevant email notification from Qeepl.
  • c) Additionally, Qeepl reserves the right to charge the Renter a disposal fee of $100, in addition to any costs already paid.

7 QEEPL’S COMPENSATION

7.1 Compensation Offered. Qeepl may offer compensation for loss or damage of items booked for storage, as outlined in these Terms. This compensation does not constitute a contract of insurance and is subject to Qeepl’s discretion. Cash payments directly to the Host are not covered, and compensation is only provided for items mentioned in the booking.

7.2 Discretionary Decision. The decision to offer compensation rests solely with Qeepl. Qeepl may reject a claim if it deems it inappropriate. You agree that Qeepl’s decision regarding any claim for compensation will be final and binding.

7.3 Compensation Limit. Qeepl will issue compensation up to a maximum of $1,000 (or the local currency equivalent) per claim to cover theft, loss, or damage to your property. To invoke the insurance coverage, you must notify Qeepl of the loss or damage to your items within 24 hours of the scheduled end of your Booking by email.

7.4 Determination of Compensation. Qeepl will compensate you for the value of the items, up to the specified amount, taking into consideration their initial value and any loss due to wear and tear. The specific compensation amount will be determined solely at Qeepl’s discretion. Prohibited and valuable items are not covered under the compensation scheme.

7.5 Documentation Requirements. To be eligible for insurance coverage, you must provide evidence for the specific items stored, their condition before and after storage, and the value of each item included in the claim.

7.6 Adequacy of Documentation. Failure to provide sufficient documentation for the above requirements may result in the rejection of the claim. The adequacy of the evidence provided will be determined at Qeepl’s discretion.

7.7 Cooperation and Resolution. Upon request, you agree to cooperate and communicate with relevant parties, such as the Host and law enforcement, in the resolution of a claim.

8 ACCOUNT TERMINATION

8.1 Termination by Qeepl. Qeepl has the right to terminate its engagement with the Renter temporarily or permanently if the Renter violates any provisions of these Terms or referenced policies.

8.2 Termination by Renter. The Renter has the right to terminate their engagement with Qeepl by providing written notification at least 14 days prior to the termination date.

9 DISPUTES

9.1 Dispute Resolution. In the event of a dispute between the Host and the Renter regarding any booking, Qeepl has the authority to review the issues and make a final and binding decision.

9.2 Initiating a Dispute. If a dispute arises, the aggrieved party must initiate the dispute by providing written notification to Qeepl. This notification should outline the specific loss or damage suffered as a result of the dispute. Qeepl will then review the notification and work toward a resolution.

10 CONTENT RIGHTS

10.1 License. By submitting any content on the Qeepl platform, including reviews, feedback, and other materials, you grant Qeepl a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license to use, copy, adapt, modify, distribute, publish, publicly display and perform, translate, and create derivative works of the Member Content. This license is granted for the purpose of operating, promoting, and improving the Qeepl platform and services.

10.2 Ownership and Representations. You represent and warrant that you own or have the necessary rights, licenses, permissions, and consents to grant the above license to Qeepl. You further represent and warrant that your Member Content does not infringe upon the rights of any third party, including intellectual property rights, privacy rights, or contractual rights.

10.3 Responsibility for Member Content. You are solely responsible for your Member Content. Qeepl does not endorse, control, or guarantee the accuracy, integrity, or quality of any Member Content. However, Qeepl reserves the right to remove or modify any Member Content that violates these Terms or Qeepl’s policies.

11 REPRESENTATION

11.1 Mutual Representations and Warranties. Each party represents and warrants that:

  • a) it has full power and authority to enter into this Agreement;
  • b) this Agreement has been duly authorized;
  • c) this Agreement is binding upon it.

11.2 Qeepl’s Representations and Warranties. Qeepl represents and warrants to the Renter that:

  • a) It will exercise the highest possible degree of skill and care in performing its duties under this Agreement; and
  • b) Host has successfully completed Qeepl’s screening process.

12 DISCLAIMER

12.1 Disclaimer. EXCEPT AS EXPRESSLY PROVIDED IN THIS AGREEMENT, QEEPL MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO SERVICES (WHICH IS PROVIDED ON AN “AS-IS” and “AS-AVAILABLE BASIS”); THE HOSTS, OR OTHER RESULTS ARISING FROM OR RELATING TO THIS AGREEMENT. QEEPL HEREBY DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.

12.2 Mutual Indemnification. Each party hereby agrees to indemnify, defend, and hold the other party harmless from any and all claims, demands, costs, liabilities, losses, expenses and damages arising out of or in connection with:

  • a) any breach by either party of any provision of this Agreement;
  • b) any act or omission (including negligent acts or omissions) of Hosts in the performance of Services;
  • c) any breach by the party of any applicable laws and regulations;
  • d) any deficiency, error or delay in the delivery or performance of Services by the Hosts; and
  • f) claims by third parties in relation to the performance of Services.

13 CONFIDENTIALITY

13.1 Use and obligations. All confidential information disclosed by the Renter to Qeepl hereunder will be considered the Proprietary Information of the Renter. Therefore, Qeepl agrees to treat such information as confidential and not disclose it to any third party or use it for any purpose other than fulfilling its obligations under this Agreement.

13.2 Exceptions. The obligations of confidentiality do not apply to any information that Qeepl can demonstrate:

  • a) is already publicly available without any restriction and without any fault on the part of Qeepl;
  • b) was already known to Qeepl without any restriction prior to receiving it from the Renter;
  • c) was rightfully disclosed to Qeepl by a third party without any restriction; or
  • d) was independently developed by Qeepl without using any of the Renter’s Proprietary Information. Qeepl may also disclose confidential information if required by law or court order, provided that Qeepl gives the Renter advance written notice of such disclosure and cooperates with the Renter, at the Renter’s request and expense, to limit or prevent such disclosure.

14 OTHER PROVISIONS

14.1 Relationship of Parties. Qeepl and the Hosts are independent from each other under this Agreement. Nothing in this Agreement creates a principal-agent or employer-employee relationship between the parties.

14.2 Governing Law; Jurisdiction and Venue. This Agreement is governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles. The parties consent to the exclusive jurisdiction of the Delaware Courts for any litigation arising from or relating to this Agreement. They waive any objection to venue in the Delaware Courts and agree not to assert that any such litigation brought in the Delaware Courts is in an inconvenient forum.

14.3 Assignment. Neither party can assign this Agreement to another party without the written consent of the other party, except that either party may assign this Agreement in its entirety to a parent company, subsidiary, or assignee in connection with a corporate reorganization, acquisition, merger, or sale of substantially all assets. The assignee must agree in writing to be bound by all terms and conditions of this Agreement.

14.4 Waiver. The failure of a party to enforce any term of this Agreement on any occasion does not constitute a waiver of that term or deprive that party of the right to enforce that term or any other term of this Agreement in the future.

14.5 Headings. Section and subsection headings are provided for convenience and do not affect the interpretation of this Agreement.

14.6 Severability. If any provision of this Agreement is invalid, illegal, or unenforceable, it will be ineffective to the extent of such invalidity, illegality, or unenforceability. The remaining provisions of this Agreement will remain in effect. If one party notifies the other party of the potential invalidity, illegality, or unenforceability of any provision, the parties will negotiate in good faith to amend the provision so that it is legal, valid, enforceable, and reflects the intended commercial result as much as possible.

14.7 Entire Agreement. This Agreement represents the entire understanding and agreement between the parties, superseding any prior negotiations, understandings, or agreements regarding the subject matter. It may only be modified in writing, signed by the parties and expressly referencing this Agreement.